How do we save our clients so much money on payments? How do we save our clients so much money on payments?

• We monitor contract customers to make sure they don’t try to rebate on items they have special pricing for.
• We track purchases to the SKU and invoice – so if an operator tries to use it twice we catch it.
• We prevent double dipping in all its forms from contracts, buying groups, duplicate submissions, etc - whether it’s deviated billing, special pricing for a single key account or across a nationwide chain.
• We make sure they follow all the basic rules of minimums, maximums, purchase dates, correct items, etc.
• We balance strict enforcement with treating each customer with respect and clearly communicating any issues – because we know how much you value your customer relationships. We also build any silent extensions or leeway you want into the process from the beginning.
• We activate our fraud alert system in cases where we have uncovered improper conduct on the part of an operator or distributor.
• Outstanding employee retention means with an average of over 10 years, our employees have seen it all and know what to watch for.
• We constantly seek to expand our system of automated “data checks” that validate claims and programmatically detect trouble.
• All your activity goes into your database and updates a unique operator record – some of our competitors create one database for each promotion or create a new operator record with every activity, making it impossible to detect double dipping.
• We communicate to your brokers and give them a heads up of any large denials so they can intervene when appropriate.
• Remember, this is over $15 million dollars saved just in direct payouts, to say nothing of the savings we give clients by helping them better use the best tactic or offer. Things like steering a client towards an incentive more appropriate to their goals, targeting offers carefully, and in some cases accomplishing their sales goals with tactics that don’t utilize any rebates at all. A poorly handled free case offer can have grave consequences and might be much better designed as $25 off/case on a product expected to cost $25 – seems like the same thing but what a difference it can make. Incentives are just one small part of how IBI Data helps our clients meet their sales and marketing goals.